Technical Support

 

If you have questions about the free anti-virus trial, need help with malware checker results, or want to submit a suspicious file not detected by our adware cleaner, MooSoft is here to provide you with fast, comprehensive customer service.

 

See Frequently Asked Questions to find answers to the most common questions

 

FAQ

 

How much does The Cleaner cost?

What is the difference between the trial and paid versions?

  • The paid version gives you access to advanced features such as task scheduling and real-time scanning and technical support.

How can I schedule a scan on WindowsVista/Windows7?

  • Registered users can use the built-in task scheduler, all others can follow this guide.

 

How can I schedule a scan on WindowsXP?

  • Registered users can use the built-in task scheduler, all others can follow this guide.

 

How can I schedule an update on WindowsVista or Windows7?

  • Registered users can use the built-in task scheduler, all others can follow this guide.

 

How can I schedule an update on XP?

  • Registered users can use the built-in task scheduler, all others can follow this guide.

 

What does Suspicious mean?

  • Suspicious is the designation given to programs that pass a series of diagnostics and are found to be potentially dangerous. It doesn’t mean the software in question is malicious. It suggests that further investigation may be required.

 

Why do I need to run The Cleaner more than once to clean my computer?

  • When a piece of malware is removed, especially if it is a rootkit, parts of it may not be revealed until The Cleaner is run a second time.

If you are still unable to find the answer to your question, you can:

 

Open a help ticket via email
Visit the help desk
Contact MooSoft